This is just some of the feedback we’ve recently received. This information is taken from written letters, our customer satisfaction feedback form, and Angie’s List.
I didn't really have expectations prior to meeting with Nick so I can't really say that they were exceeded. However, It was a pleasure to work with all Pioneer personnel who did a great job.
At the initial consult, Nick was knowledgeable and provided in dept information to help us understand the product and its installation. The installers were friendly, polite and did a fabulous job in the installation, clean up & explanation of using the system. We're very pleased with the process and the outcome. Thank You!
Excellent service installation by a competent crew. I would recommend Pioneer to anyone. Great customer service.
Alane , Northfield
I was sooo impressed from start to finish. Loved Nick's honesty and thorough explanations. Everyone so organized, left our house so clean! So polite, I was thrilled with everything and results. Finally found a place with good customer service!! Loved it!! Thank you!!!
Pioneer Heating & Cooling is a first rate organization. They are a Mitsubishi Diamond Dealer for a reason, they earn it. Nick, Mike, Tim and Chris were an absolute pleasure to work with.
Thank you for all your hard work. All of the people with whom we interacted did a great job, were so kind. It was a pleasure working with you.
David & Finn, Amherst
We are so pleased with our new mini splits. We were also pleased & delighted with all of the Pioneer Heating & Cooling personnel we worked with. Great group.
We could not have been happier with the service or the product. Tim helped us understand what our needs would be, given the size of our house. The guys who did the installation were terrific. Very professional, friendly, and helpful. I’m very pleased we learned of Pioneer at the Mass West Home Show. Thanks for a job well done!
Don & Rita, Holyoke, MA
I just had to drop you a note to tell you how happy I am to have my mini-split at home, especially this summer season. I almost feel guilty to be so comfortable at home, escaping the outdoor extreme heat and humidity this summer. I have raved about it to so many people, who still hesitate, who are still complaining. Best purchase I've made recently and it’s a good feeling not to have to fuss with window A/C anymore, and to know I have such an efficient, energy saving, and multi-tasking unit. Given time I hope my other friends convert to the mini-split. In the meantime, I'm all smiles :) :) :) :)
Barbara, Easthampton MA
This is the second installation I have had put in- I have a 2 family house, and both times very satisfied with all that was done, from start to finish. Thanks for the Great Job!
Sheila, Southampton, MA
We were in a bind in cold December weather, our gas was shut off due to a leak in the furnace. Pioneer responded right away and told us our furnace was way too old to fix. Our new furnace was installed almost 1.5 days later. What a relief, since we have 3 young kids. Every staff member was extremely professional. We appreciated the quick high quality work of Pioneer, and will highly recommend them to friends! Thank you!
Shelby & Ken, Florence, MA
Pioneer's competitive pricing is what got them in the door. After awarding them our job, we were impressed with every step of the process! It was easy to see that we were in good hands. The new system is wonderful!
Mickey & Tony, South Hadley, MA
Tim worked with me as if I were a family member- went over & above in doing research and trying to figure out a solution to a tricky situation. It was great!
Deborah, Amherst, MA
You guys did great. Felt like I was getting special attention. So far unit is excellent. I like the little things, such as stamps on your envelopes. I will try to refer interested parties to you.
Jim- Sunderland, MA
Tim & all of the employees were terrific. Willing to take the time to answer all of my questions. Also friendly and very knowledgeable.
Diane, Amherst, MA
Everyone was great. Thank you for all the care in doing an excellent job.
Barbara, Greenfield, MA
You guys were great. I really appreciate the efficient and clean work. I’m completely satisfied with the work. You’re a good business!
Doug, Belchertown, MA
Everyone at Pioneer takes extreme pride in their work. They work very fast, they are very thorough and take great pride in explaining every step of the way. Everyone at Pioneer has great pride in their products.
Jim & Celeste, Ware, MA
I want to thank you again for your assistance in choosing the correct unit, and I am already receiving the benefits. [Mitsubishi Ductless Mini-Split] Your group did a very thorough and professional job installing the unit. They are very enthusiastic and efficient in their work and obviously have a lot of pride in the product and work they do. I thank you again Tim. If you have any questions please do not hesitate to call. Thank you,
John, Ludlow, MA
Pioneer HVAC has given our 6 professional office buildings here at the Amherst Office Park excellent service for nearly 10 years
The high quality work of their service technicians means our clients remain comfortable.
They install only the best high-efficiency equipment but they also can problem solve any issues that crop up with older systems in our older buildings.
We really value their commitment to our business and highly recommend Pioneer HVAC to anyone looking for a full-service HVAC company.
Clare Bertrand, Office Manager, Amherst Office Park
Back in 2008, the Bement Schools started looking for an H.V.A.C Contractor. Other contractors we were already partnered with highly recommended Pioneer Heating and Cooling. From the first phone call Tim and I set up an appointment to go over our buildings and equipment. In speaking with Tim during the tour, I knew with his knowledge and true sense of caring that Pioneer was going to be a good fit. Tim worked with me to create a maintenance plan with annual inspections and cleaning.
From the first technician five years ago, the employees and staff of Pioneer Heating and Cooling have been professional, polite and able to efficiently handle the task at hand. Whether it is a simple service of an annual inspection and cleaning, or the occasional middle of the night emergency call, or even the extreme emergency call during hurricane Irene, I always got a quick response and professional care provided every time, with no complaints!
Since our first signed contract, Bement has used Pioneer for several heating and cooling upgrades and their emphasis continues to be on efficiency, performance and budgets.
Needless to say I am more than happy with The Bement Schools relationship with Pioneer Heating and Cooling. I would highly recommend them to anyone.
Don Powell, Maintenance Director, The Bement School
Pioneer Heating & Cooling
52 Maple Street
Florence, MA 01062