Pioneer Heating & Cooling, Inc.
52 Maple Street, Florence, MA 01062
413-586-7925

Covid-19

Pioneer Heating & Cooling Inc.

Covid-19 Precautions 6/15/2021

Our commitment to the health and safety of our technicians and customers continues. Pioneer Heating & Cooling will be observing all Massachusetts safety guidelines while working in your home.

At this time we are offering all service, maintenance and new equipment installation. Our technicians will be dispatched between 8am-5pm Monday-Friday and Saturdays 8am-12pm. We have resumed in person sales consultations. We look forward to serving your needs this Summer!

At Pioneer Heating & Cooling safety and service are our top priorities. During this time, as Covid-19 is still a concern in our commmunity we are continuing to take safety precautions regarding transmission. Read below to see how we are working to keep you safe.

Our Office:

Steve and Linda are on site at our office daily to schedule appointments and help answer any questions. They will also be processing phone payments. We are always available for non urgent questions or scheduling by e-mail at info@pioneerhvac.com. Although our office remains closed to the public, we have a drop box at the door and any drop off or pick up arrangements can be made by calling our office. Thank you for your patience and understanding!

Service Team:

Our service team is vaccinated and will come to your home wearing a mask/face covering. Our technicians are equipped with cleaners to sanitize their work space and tools. They may take the liberty to clean high contact surfaces in your home that they need to touch frequently such as doorknobs and thermostats. If you have ANY sensitivity to cleaners please advise our office before the technician is in your home.

Maintenance:

Our maintenance crew is vaccinated and out in field getting air conditioning systems ready for summer! All maintenance staff will be wearing a mask/face covering upon arrival.

Installation:

Our installation team is available to work at commercial and residential sites. They work on site in masks/face coverings. If you have any questions about how our technicians work in your home we encourage you to call our office and discuss this. Often, these types of jobs can be done with minimal interaction and minimal time spent in your actual living space.

Sales/Estimates:

We are excited to resume in home consultations! If you would like to schedule a free consultation please call or e-mail our office!

We are asking ALL of our customers to do their part and if you feel sick, feverish or have been around people with confirmed or suspected illness, PLEASE INFORM OUR OFFICE BEFORE THE TECHNICIAN ARRIVES AT YOUR HOME.

The health of our community is the responsibility of each and every one of us. We at Pioneer will be doing our part and wishing all of you health moving forward.

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(413) 586-7925